Terms & Conditions , Guidelines for MBA



  1. I have read/read-over and understood the terms and conditions of MAXENER WELLNESS PVT LTD (MWPL) . online agreement and accepted the same without any reservation.
  2. I submitted my application to register as an MBA on my own will and consent, voluntarily without any coercion. I know that, as I am becoming a MAXENER WELLNESS Maxener Business Associate (MBA), I will not have any right of a consumer.
  3. I agree that while purchasing selling company products, I shall act as an independent vendor, acting on my own responsibility for all the transactions. I understand that I will not have any employment or an agency relationship with MAXENER WELLNESS or any of its affiliated companies.
  4. I will be responsible for complying with all statutory and legal requirements, likes sales taxes and under all the other respective local laws, as may be applicable to me from time and obtaining all the license and registration which may be required to run my business as an MBA/ dealer.
  5. I have gone through the Sales and Marketing Plan * Provided on the company website and have understood the contents. I have understood and accepted that the company has the right to change the sales and marketing plan * from time depending on circumstances which will be displayed on the company’s website without sending a notice to me and that if I continue as an Associate after the changes are made, it is deemed that the changes are acceptable to me.
  6. I am aware that the bonus payable under Sales and Marketing plan* is not fixed and may vary from time to time at the discretion of MAXENER WELLNESS. My bonus will be determined by the company from time to time which will be entirely based on my efforts in selling company products and performance assessed by MAXENER WELLNESS in terms of my active role* towards business development, If not done actively company hold the rights to block or terminate the id.
  7. I declare that at all times my acts and deeds shall be to keep up and enhance the reputation of MAXENER WELLNESS. I will not be engaged in high-pressure selling and will be courteous to the customers and must at all times make a fair representation of the sales and marketing plan and its products faithfully and without any inducement.
  8. I know that while explaining the business plan to me, the person who has recommended me or my indemnifier may have used some examples and figures of earnings. I understand that such figures are only examples and should not be considered as a commitment or representation or guarantees or projections of gross or net earnings.
  9. I know that MAXENER WELLNESS MBA ship is not an employment or job or quick rich scheme and does not guarantee any monthly or fixed income.
  10. I accept the right of MAXENER WELLNESS to reject this application as an MBA at its absolute discretion and without being required to give any reason thereof.
  11. I undertake to read and familiarize myself /with the company‘s code of conduct*before engaging in any business activity as an MBA and to abide by the same.
  12. I accept that in case of breach of code of conduct by me MAXENER WELLNESS products and services LLP. is the liberty to immediately and unilaterally terminate my registration as an MBA without issuing notice to me.
  13. If I made any payment through credit card for any transaction with the company. I/we hereby indemnify the company any dispute/claim arising out of the used credit card payment.
  14. I know that the associate-ship is valid for only one year from the date of registration*and I will not have surviving rights as an MBA after the said validity period unless I apply for renewal in writing in the prescribed format and the same is accepted by the company. I understand that renewal of associateship is at the sole discretion of the company which depends on my performance on business development and my efforts along with compliance with the code of conduct.
  15. I am fully aware of the company’s product return policy*, that if any customer finds the purchased products defective or is entirely not satisfied with the product, can either exchange the product with other equal value company’s product or can apply for a refund of the product cost by returning the product within 45 days by informing the company within 30 days from the date of purchase and product should not have been used more than 20%.
  16. In the future under any circumstances, If I am prohibited from doing the business in view of a new act coming into force, change /amendment of the present acts, I am ready to forfeit all my rights as MBA without any claim what-so-ever in nature.
  17. I know that I am not entitled to get any bonus on recommending other MBAs either by me or my team /group and I also know that bonus will be paid only on product sales as per the Sales and Marketing Plan*.
  18. All disputes shall be subject to the jurisdiction of competent courts in Ahmedabad irrespective of whether courts in other areas have concurrent or similar jurisdiction.


Guideline  for  the  MBA’s

MAXENER WELLNESS PVT LTD  (MWPL)  provides such guideline  (Do’s and Don’ts & becomes a part and parcel of the bye-laws) which binds the acts, deeds of a Maxener business associate (MBA)  in the market place. The MBA is under obligation to follow these guidelines and anything is found contrary; MBA shall be immediately terminated.


  1. The MBA shall work ethically and in accordance with the local laws;
  2. The MBA  shall  provide  complete  details  of  MWPL’s  Sales  and  Marketing  Plan, including Code of Conduct and bye-laws of the MWPL to the participant including cooling-off  period,  refund  &  return  policy,  and  consumer  grievances  redressal forum;
  3. The MBA  shall  provide  accurate  and  complete  information  to  prospective  and related rights and obligations;
  4. The MBA  shall  carry  his/her  identity  card  and  shall  not  visit  the  customer’s premises without prior appointment/approval;
  5. The MBA shall at the time of initiation of a sales representation, without request, truthfully shall clearly identify the identity of the direct selling entity, the nature of the goods or services sold, and the purpose of the solicitation to the prospective consumer;
  6. The MBA   shall offer to the prospective consumer accurate and complete explanations and demonstrations of goods and services,  prices,  credit terms, terms of payment, return policies, terms of the guarantee, after-sales service.
  7. The MBA shall provide the following information to the prospect/consumers at the time of sale only:

7.1.   Name, address, registration number or enrollment number, identity proof and  telephone  number  of  the  direct  seller  and  details  of  direct  selling entity;


7.2.   A description of the Products to be supplied;


7.3.   Explain to the consumer about the goods return policy of the MWPL in the details before the transaction;


7.4.   The  Order  date,  the  total  amount  to  be  paid  by  the  consumer  along  with the bill and receipt;


7.5.   Time and place for inspection of the sample and delivery of good;


7.6.   Information  of  his/her  rights  to  cancel  the  order  and/or  to  return  the product in saleable condition and avail refund as per MWPL policy;


7.7.   Details regarding the complaint redressal mechanism;


7.8.   The  MBA  shall keep a proper book of accounts stating the details of the products,  price,  tax, and the quantity and such other details in respect of the goods sold by him/her, in such form as per applicable law.



  1. The MBA shall not mislead any participant to pay any entry/registration fee, cost of sales  demonstration  equipment  and  materials, or  other  fees  relating  to participation;
  2. The MBA  shall  not  use  misleading,  deceptive, or  unfair  recruiting  practices, including  misrepresentation  of  actual  or  potential  sales  or  earnings  in  their interaction with prospective or existing direct sellers;
  3. The MBA shall not make any factual representation to a prospective direct seller that cannot be verified or make any promise that cannot be fulfilled;
  4. The MBA  shall  not  present  any  advantages  of  direct  selling  to  any  prospective direct seller in a false or deceptive manner;
  5. The MBA  shall  not  make  or  cause,  or  permit  to  be  made  any  representation relating  to  its  direct  selling  business  including  remuneration  system  and  MBA agreement  or to the  goods or services being sold by himself which is  false  or misleading;
  6. The MBA shall not engage in or cause or permit any conduct that is misleading or likely to mislead with regard to any material particulars relating to its direct selling business  including  remuneration  system  or  to  the  goods  or  services being sold by himself;
  7. The MBA   shall   not   use   or   cause   or   permit   to   be   used,   fraud,   coercion, harassment,  or  unconscionable  or  unlawful  means  in  promoting  its  direct selling practice including remuneration system and MBA agreement and others;
  8. The MBA  shall  not  provide  any  benefit  to  any  person  for  the  introduction  or recruitment of one or more persons as direct sellers;
  9. The MBA  shall  not  require  the  direct  sellers  to  pay  any  money  by  way  of minimum monthly subscription or renewal charges;
  10. The MBA shall not:

10.1. Use misleading, deceptive, and/or unfair trade practices;

10.2. Use   misleading,   false,   deceptive,   and/or   unfair   recruiting   practices, including misrepresentation  of actual or potential sales  or earnings and advantages  of  Direct  Selling  to  any  prospective  direct  seller,  in  their interaction with prospective direct sellers;

10.3. Make any factual representation to a prospective direct seller that cannot be verified or make any promise that cannot be fulfilled;

10.4. Present any advantages of Direct Selling to any prospective direct seller in a false and/or in a deceptive manner;

10.5. Knowingly  make,   omit,   engage  or  cause   or   permit   to  be   made   any representation relating to the Direct Selling operation, including remuneration  system  and  agreement  between  the  Direct  Selling  entity and  the  direct  seller  or  the  goods  and/or  services  being  sold  by  such direct seller which is false and/or misleading;

10.6. Require  or  encourage  direct  sellers  recruited  by  the  first-mentioned direct  seller  to  purchase  goods  and/or  services  in  unreasonably  large amounts;

  1. MBA shall not be selling any product at a huge discount of more than 10 to 15 % directly to the customer, doing so can lead to a breach of this contract, and the account may be suspended or terminated as per the decision of management.

12 . MBA shall also not do any selling on online platforms like Amazon or Flipkart  . coming to notice of doing so can lead to suspension or termination of account as per the decision of management.





Provide any literature and/or training material not restricted to collateral issued by the

Direct Selling Entity to a prospective and/or existing direct sellers both within and

outside the parent Direct Selling entity, which has not been approved by the parent Direct

Selling entity;


Code of conduct



MAXENER WELLNESS PVT LTD  (MWPL)  is a  Company incorporated under the Companies Act 1956, having its registered office at 569/2, near vahanvati rice mill , dholka road , bavla , Ahmedabad , Gujarat 382220. Its wide range of products which use in the fields of Health  &  Wellness,  under the brand name ‘MAXENER WELLNESS’.




  1. The objective of  MWPL,  Code of  Conduct shall be to foster a  spirit of co-operation and discipline among the MBAs of MWPL.
  2. To organize  and  to  unite  all  MBAs  of  MWPL  and  to  regulate  their  relation

with the MWPL and prospective MBAs.

III.    To secure fair trade practice and professionalism by the MBAs.

  1. To address the grievances of customers and MBAs of MWPL.
  2. To prevent false promises,   miss-commitments,   false assurances, and unlawful activities.
  3. To maintain professionalism,  decency,  dignity, and discipline during the course of business activities.

VII.    To provide effective and proper communication.

VIII.   To create awareness about the Do’s & Don’ts.




MAXENER WELLNESS PVT LTD  (MWPL)  Code  of  Conduct  is  a  set  of rules, regulations and guidelines that all Independent Business Associates (MBAs) of MWPL  shall  abide.  The  rules  and  regulations  along  with  the  guidelines  detailed  in the Code of Conduct by the MWPL shall bind all MBAs of MWPL. This Code of Conduct provides,  complaint  redressal  mechanism,  procedures  to  be  followed  by  all  MBAs during  the  sale  of  MWPL  products  and  business  promotion  of  the  MWPL,  Do’s  & Don’ts  for  MBAs  and  about  disciplinary  action  against  of  suspension  which  may  be extended to the termination from MBA partnership with or without notice.


This code of conduct or bye laws of the MWPL is divided into two parts viz. first part declares  definitions  of  business  terminology  and  other  business  details  while  the second   part   establishes   binding   principles   which   regulates   and   or   binds   the behavior/ethics/acts, etc. of an MBA as per MWPL’s policy at market place & breach of any principles (or whatsoever name is called) attracts disciplinary actions.



Part-A (First-Part)


1)   Definition-   “MAXENER WELLNESS”   is   the   brand   name   of   “MAXENER WELLNESS PVT. LTD.” Company.

1.1. Company means ‘MAXENER WELLNESS Private Limited’ (MWPL).

1.2. MWPL   Business   means   the   business   as   an   Independent

Business Associate (MBA) with MWPL Products.

1.3. MWPL  Products means all products of  Health & Wellness, including  literature  and  other  business  support  materials made available by the MWPL to MBAs.

1.4. MWPL   Sales   and   Marketing   Plan   means   the   business associate program  on   products,   guidelines,   requirements,   systems, procedures and policies regarding the presentation of MWPL products, the MWPL business as amended from time to time.

1.5. Independent Maxener Business  Associate  (MBA)  (in  short  called  as  an “Associate”  or  “Business  associate”)  is  a  MWPL  authorized person  on  submission  of application  either an individual  or group of individuals or a valid legal entity, as per the law of the  land,  who is  interested to purchase  the  MWPL  products and/or  promote  the  business  of  the  MWPL.  The  person  or entity   which   was   registered   by   submitting   filled-in   and signed MBA application form, which is free of cost, is eligible to  become  an  Independent  Business  Associate  subject  to terms and conditions.

1.6. MBAs  are  independent  business  persons/entity  operating  on their   own   responsibility   and   have   no   employment,   no guaranteed  financial  commitments,  no  master  and  servant relation  or  similar  relationship  with  MWPL  or  any  of  its affiliated companies.

1.7. User/Preferred Customer are a person, who purchases MWPL products  exclusively  for  their  own  use  purpose  and  they have  no  interest  in  the  Sales  and  Marketing  plan.


Return policy


Product Refund Policy & Conditions


  • We stand behind the worth of our products and services also guarantee your happiness. For any reason you as a

Customer/Direct Seller/ Distributor to follow the Customer Products.


  • The return policy is only application to products in the marketable condition.


  • The return policy does not apply to products that been intentionally damaged or misused upon Direct Seller.



Return Policy For Distributor/ Direct Seller/ Customer


  • Marketable Products Within 30 Days 100% refund less GST.



  • Partially used (20%) consumable Items Only within 30Days 100% refund less GST.



  • No refund is permitted after 30 Days of cooling off period in any circumstances.



Termination of contract –



  • A new direct Seller/ Distributor Chooses to terminate the Contract and exit Maxener wellness


He/she will be able to return all the products and material (purchased from Maxener Wellness) and   get a complete refund ( as per refund policy for marketable & non-marketable products).


Maxener wellness distributor will be terminated by this contract with reasonable notice , in such instance and on such terms where a maxener wellness distributor  is found to have made no sales of goods or service for a period of time of up to 2 years since the contract was entered into or since the last date of sales made by distributor. 

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