HELP, MADE SIMPLE
Good questions. Clear answers.
A little clarity, wherever you are in your Maxener Wellness journey.
/
19 questions
Where can I track my order?
Enter your order number and the mobile number used at checkout on our Track Order page. You can also view orders in My Account.
How do I know my order is confirmed?
You will receive an order confirmation after successful payment verification. Keep your order reference handy when contacting support.
What do the order statuses mean?
Pending payment means payment is awaiting verification. Processing means your order is being prepared. Shipped means it has been handed to the courier. Cancelled means the order will not proceed.
Where do you deliver?
We currently deliver within India. See Shipping & Delivery for delivery estimates and tracking information.
How long does delivery take?
Orders are dispatched within 1–2 days of receiving the order. Delivery after dispatch generally takes 2–7 business days, depending on your location and shipping method. Remote areas may take longer. See Shipping & Delivery.
When will my tracking link work?
Courier tracking can take 24–48 business hours to become active after shipment. Contact support if tracking still has not updated.
How can I pay?
Use one of the payment methods shown at checkout. Your order summary displays the amount due before you proceed to payment.
My payment failed but money was deducted. What now?
Check your bank statement before paying again. Contact our team with your order reference and transaction details. Never share your card PIN, CVV or OTP.
I received a damaged, incorrect or incomplete order. What should I do?
Contact our team within 14 days of receiving it. Include photographs of the packaging and products. Read the Returns & Refunds policy for the full process.
What condition should a returned product be in?
Keep the item unused, with its original tags and packaging. If the packaging arrived damaged, retain it and share photographs. Contact support to arrange the next steps for an eligible return.
Who pays the return courier charges?
Maxener Wellness pays the return courier charges for eligible damaged or incorrect items. For a customer-requested order cancellation, the customer bears actual courier dispatch and return charges incurred, where permitted by law. No restocking fee is charged (₹0). See our Returns & Refunds policy.
Is the COD confirmation payment refundable if I cancel?
When you request cancellation of a COD order, its confirmation payment is non-refundable once paid, subject to applicable consumer law. This includes the ₹100 confirmation payment, even before dispatch. This cancellation rule does not remove refund or replacement rights for damaged, defective or incorrect goods. See the COD cancellation terms.
How long does a prepaid refund take?
Approved prepaid refunds are processed within 1–2 days to the original payment method. Your bank or payment provider may take additional time to display the credit.
How do I choose a product for my goal?
Use Find My Supplement to explore suggestions for your goals, or contact our team for help comparing products.
How can I check whether my product is authentic?
Use the official product authentication page and follow the instructions with the code on your product.
Can I choose my flavour and pack size?
Choose from the available flavour, size and offer options on the product card or product page. Check your selected variant before adding it to your cart.
Do I need an account to order?
Guest checkout is available on Maxener Wellness. An account helps you keep saved addresses and view your order history.
How do I sign in?
Open My Account and use the login options displayed there. The existing account and sign-in process remain unchanged.
How can I contact the team?
No matching questions yet.
Try a shorter search or ask our team.
A little help goes a long way.
Our team is here for your product and order questions.