We strive to ensure your complete satisfaction with your purchase from Maxener Wellness. In the event that you encounter any issues with your order, please carefully review our return policy outlined below.
Damaged or Incorrect Items:
If you receive an item that is damaged, or incorrect as per the description on our website, or if units are missing as per the ordered quantity, please notify our customer care team within 14 days of receiving the product. To initiate the return process, kindly send a snapshot of the outer packaging and the products received to email@example.com or call us at +917984379246. We will arrange a reverse pickup for the product. Once we receive the returned item, we will issue a full refund or provide a different item in exchange, as per your request. Please note that replacements are subject to the availability of the particular product.
Cash on Delivery (COD) Orders:
If you cancel a COD order before it has been dispatched, the amount paid will be refunded in full. However, if the order has already been dispatched, the COD confirmation amount will not be refunded. This is because courier dispatch and return charges are applied to us once the order is in transit.
For prepaid orders, if you decide to cancel the order before it has been dispatched, the amount refunded will be the order value minus the actual courier charge and return charges. After 14 days from the date of dispatch, no refund will be applicable.
Please note the following important points:
All returns must be initiated within 14 days of receipt of the product.
Returned items must be in their original condition, unused, and with all tags and packaging intact.
Refunds will be processed using the original payment method used during the purchase.
In case of a refund, the amount will be returned to the same account/card used for the transaction.
Maxener Wellness reserves the right to reject a return if the above conditions are not met.
For any further clarification or assistance regarding our return policy, please contact our customer care team at firstname.lastname@example.org or call us at +917984379246. We are here to help you.